Process · Data · Transformation

Nicola Lombardo

I find where operations leak time and money, prove it with data, and redesign the process so the fix sticks. Process mining, BI and digital transformation, from global industrial groups to small operations teams.

Based in Rome, Italy EU citizen, full EU work rights MBA, AGSM @ UNSW Sydney Italian, English, French
Get in touch on LinkedIn
Selected work

Four projects, four kinds of problem

Iveco Group · Process mining

Making the European purchase to pay cycle visible

Internal project owner for the Celonis rollout across Accounts Payable, Procurement and Manufacturing in Europe. I extracted and modelled SAP FI and MM data, built process health dashboards and set up automated action flows for recurring issues.

OutcomeA root cause analysis on duplicate invoice payments across the group's European entities, used with Finance to stop wrong payments before processing.

SACE · AI business case

From an idea to an approved AI budget

I conceived an internal text mining tool that reads global press to support creditworthiness and country risk assessment, set up the partnership with the University of Perugia, negotiated scope, budget and timeline, and presented the business case to the executive committee.

OutcomeBudget approved by the executive committee.

NTT Data · Product ownership

A marketing intelligence platform, end to end

For a major Italian telecom operator I owned the lifecycle of a custom web platform: planning, user stories, requirements, UAT, user manuals and release notes, plus executive dashboards on acquisition, churn and campaign performance.

OutcomeThe bridge between business stakeholders and the development team, from requirement to release.

Q-Lab Dental · Operations

Keeping a production lab on schedule

Day to day coordination of a dental laboratory in Perth: order fulfilment, delivery logistics and the single point of contact between production and clients, while documenting and standardising the team's workflows.

OutcomeProcess thinking applied hands on, in a small team where every delay reaches a client.

Experience

The career, drawn as a process

RoleTurning point
2025 to 2026

Operations Coordinator

Q-Lab Dental (Aria Dental Group) · Perth, Australia
  • Order fulfilment, delivery logistics and client communication for a dental laboratory.
  • Single point of contact between production and external clients.
  • Identified bottlenecks and wrote documentation to standardise workflows.
2025 to 2026

MBA, AGSM @ UNSW Business School

Sydney, with exchange at NUS Business School, Singapore
  • Global Reach Scholarship. Focus on AI strategy, design thinking, product and brand management, valuation and M&A.
2023 to 2025

Process Improvement & Digital Innovation Analyst

Iveco Group · Turin, Italy
  • Internal project owner of the European Celonis implementation (AP, Procurement, Manufacturing).
  • SAP FI and MM data analysis on the purchase to pay cycle and goods receipt.
  • Process mining models, real time process health dashboards and automated action flows.
  • Cost center reorganisation in Emporix, with automated maintenance workflows.
  • Site visits, field interviews and training sessions across European plants; coordination of consultants and a global BPO partner.
2022 to 2023

Graduate Programme in Project Management

SACE S.p.A. · Rome, Italy
  • Rotations in Planning & Control, Projects and Organisation.
  • AI and text mining business case approved by the executive committee.
  • Power BI and SAS dashboards on financial performance; automated reporting pipelines in SQL and SAS; Power Automate flows.
  • BPM process modelling in Adonis for organisational standardisation.
2020 to 2022

Business & IT Advisor, Data Intelligence

NTT Data Italia · Rome, Italy
  • Product owner of a marketing intelligence web platform for a telecom client, managed in Agile on GitLab.
  • User journeys, functional specs, UAT documents, manuals and release notes.
  • KPI dashboards in SQL and SAS Visual Analytics for executive teams.
2018

Audit & Assurance Intern

Deloitte Luxembourg
  • Audit support for international clients in the investment fund industry.
2014 to 2016, summers

Front Office Receptionist

Estella Club Hotel Residence · Calabria, Italy
  • Guest reception, check in and check out, bookings and coordination with travel agencies and internal departments of a four star resort.
Toolkit

What I work with

Process

Process mining (Celonis), BPR, BPM and Adonis, root cause analysis, future state design, purchase to pay.

Data & BI

Power BI, SQL, SAS Enterprise Guide and Visual Analytics, advanced Excel, automated reporting.

Delivery

Product ownership, Agile, requirement gathering, UAT, GitLab, MS Project, Power Automate.

Systems

SAP FI and MM, Celonis, Emporix.

Strategy

Generative AI strategy, business cases, design thinking, valuation basics, negotiation.

People

Workshop facilitation, training, multi country coordination, BPO partner management.

Languages

Five languages, three at work level

ItalianNative
EnglishC1/C2
FrenchC1/C2
SpanishB1
GermanA1

Scale: CEFR levels A1 to C2. French includes the Italian French EsaBac diploma.

Education

Education

MBA, AGSM @ UNSW Business School, Sydney

2025 to 2026. Global Reach Scholarship. Exchange at NUS Business School, Singapore.

MSc Business Administration, University of Rome Tor Vergata

2018 to 2021. 110/110 cum laude. Thesis on business process reengineering in the Italian public sector. Exchange at the University of Nevada, Reno.

BSc Business Administration, University of Rome Tor Vergata

2015 to 2018. Specialisation in financial analysis, with a thesis on the Luxembourg investment fund industry.

Beyond the CV

Other things worth knowing

Premio America Giovani

Award from Fondazione Italia USA to graduates of excellence with an international outlook.

Startup advisor

MBA Advisor at the UNSW Founders 10X Accelerator, supporting early stage founders on strategy.

On camera

Screen Acting Essentials at NIDA, Sydney, and background work in Italian and Australian film productions.